The Grand Hotel Birmingham
The renovated Grand Hotel, housed in one of Birmingham’s most famous buildings located on the city’s prestigious Colmore Row, will once again open its doors to the public in the summer of 2020, following an extensive and details restoration to return the city centre landmark to its former glory.
Featuring 185 bedrooms and extraordinary suites, an outdoor terrace, glamorous new bars and a vibrant destination restaurant – as well as the magnificent centrepiece that is the Grosvenor Room, this property is set to capture the imagination of the city. The hotel will also have a number of state-of-the-art, inspirational rooms and space for meetings and events of all sizes.
Front of House Manager
What is the main purpose of the role?
Our Front of House Manager will be someone who takes control, accountability and ownership for the management of all Front of House departments. You’ll promote a positive environment where colleagues are multi skilled to ensure the guest always receives the friendliest and most efficient service possible, while also positively approaching any sales opportunity to maximise sales revenue and exceed budgeted sales targets.
Working closely with your team, you’ll make sure that all colleagues are aware of each day’s business such as any VIPs of the day and any special requirements that may be needed. We are looking for someone with the ability to quickly build strong rapports as the role requires the frequent liaison with a range of other departments such as housekeeping, maintenance and guest relations.
The Ideal Candidate
We are looking for someone who ideally has Front of House Manager experience within a similar sized hotel with the ability to really motivate their teams and delegate effectively. A strong knowledge of the hotel/leisure sector is also key, alongside excellent organisation and time management skills.
Exceptional communication skills are a real necessity, and you’ll need to be able to build effective and strong working relationships with a range of key stakeholders in the business, as well as create a rapport with guests.
This is a unique opportunity to be part of the launch of this exclusive hotel and establishing The Grand Hotel as Birmingham’s most iconic venue. We also offer a competitive package and benefits that include:
- A competitive salary
- 31 days holiday each year, including bank holidays
- Access to our benefits portal, including discounts on some travel, leisure, health and retail
- Discounted accommodation with competitive colleague rates at our other hotels
- Long service awards
- Excellent training and development opportunities
In line with the Asylum & Immigration Act, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.