Nestled within the historic grandeur of the Grand Hotel Birmingham, Isaac’s restaurant offers a culinary experience that beautifully marries British brasserie cuisine with a touch of French flair. This elegant dining destination is not only a testament to the rich culinary traditions of the UK but also reflects the contemporary trends of modern gastronomy. With a focus on seasonal ingredients and locally sourced produce, Isaac’s creates dishes that are both familiar and innovative, making it a must-visit for both locals and visitors alike. Along with that we also have launched our new jazz venue Inspired by the iconic Ronnie Scott’s and the famous Soho jazz scene, Downstairs at The Grand brings the very best live blues, jazz and more back to the heart of our great city.

This intimate speakeasy-style venue hosts weekly residencies from top-tier musicians, with a programme that spans jazz, boogie-woogie, cabaret (think Crazy Coqs), and even West End stars performing musical theatre favourites.

Downstairs at The Grand is an intimate experience and a fantastic place to enjoy the very best in live entertainment. So grab an old fashioned, settle in, and soak up the sounds. There’s nowhere else quite like it in Birmingham.

As Food & Beverage assistant you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

As Food & Beverage assistant you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

What you will do

• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
• To be knowledgeable on the menus, being able to answer any questions, and make recommendations
• To follow all steps of service, ensuring the focus remains guest-centric
• Work closely with the bar, kitchen, hosts and wider hotel staff to ensure best possible service
• To build a rapport with all guests in assigned section and use this to maximise sales opportunities
• Be flexible to jump into any roll within the restaurant when needed

Ideal candidate

• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
• Highly customer-service oriented
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends

Benefits:

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided